StrollsParis Cancellation Policy
Cancellation due to the customer
Cancellation of customers can only be completed via email. The date of the email will be held as the reference.
- For cancellations with 31 days or over before the date of the tour: you will get the 100% of the tour guarantee fee back.*
- For cancellations within 30 and 8 days before the tour: We'll reimburse 50% of the tour price.*
- For cancellations with 7 days or less before the tour: We can only try to accommodate you and your group in another date and time, but no refund will be given.
Tours take place rain or shine, we don't take weather conditions as a reason for cancellation, but we can always try to accommodate the tour for another time or date depending on our availability.
When a tour has started, it is considered as fully provided and no allowance can be asked in this case.
For a no-show 100% of the total amount will be retained.
* Transaction fees may apply
Modification or Cancellation due to Parisian Keys (or independant guides)
Parisian Keys works hard for their Customers to enjoy their journey in Paris and it's surrondings. However, Parisian Keys has the right to cancel a tour and can’t be held as responsible for the consequences in following cases:
-Causae majores, or a third party acts (like bombings, strikes, etc…)
-All our guides or independent guides are busy or couldn't present himself to do the tour as previously agreed. In such cases, we will try propose another tour. If the customer doesn’t accept, he will be completely reimbursed.