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Frequently Asked Questions
How, when, where? So many questions arise when preparing a trip. Here we have some answers to your questions about Paris, our tours, strolls and services.
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What are your dog friendly private strolls?We have two type of dog friendly tours: - Paris with "Bisou": Made for those that love dogs and wish to add the presence of our friendly Coton de Tulear during their stroll. You can make stops to play with her and get photos with her too. - Paris with your Pup: If you're travelling with your pup we would love to show you the city making sure that your four-legged companion enjoys the stroll too. We will modify the walk so that your pup can sniff and meet other dogs (if he/she likes) while you enjoy exploring the most beautiful and interesting areas of Paris. For extra fun both can be combined! 🐕🐩
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How do I get to the starting point of the tour with my pup?If your tour has a precise starting location that is not walking distance from your hotel; then you have the following options depending on your budget: € Order an Uber Pets in advance (careful during rush hour this service may not be reliable) €€ Hire our "Hotel Pick up by Guide" option at check out. With this service your guide will meet at any location in Paris and together you will make your way to the starting location of the itinerary using public transport. This option is perfect if you wish to learn how to use our public transport with your pup. €€€ Send us a message (info@strollsparis.com) requesting for a Dog friendly private transport. We will help you arrange this in advance with a trusted transport partner.
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Is your dog Bisou good with kids?Absolutely! StrollsParis is a family-friendly business, and we welcome guests of all ages, including children. Our dog-friendly tours are thoughtfully designed to be engaging and enjoyable for both adults and kids. Our beloved dog Bisou - a Coton de Tulear - is a gentle and affectionate companion. This breed is known for being especially good with children, and Bisou is no exception. She loves greeting new friends with sweet little “kisses” and has a calm, friendly nature. If a child gets a bit too energetic, Bisou simply takes a step back and retreats behind her mom, Pamela, for a quick break. Your family's safety and enjoyment are always our top priorities. While it's perfectly safe for children to interact with Bisou, we kindly ask that parents supervise their little ones to ensure Bisou is treated with the gentleness she deserves. 🐶💜
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Can my dog join the tour with your dog, Bisou?Yes, absolutely—your dog is welcome to join us on the tour along with Bisou! 🐕🐩 Bisou is a calm and well-socialized Coton de Tulear who usually gets along well with other friendly dogs. If your dog is comfortable around other pups, we’re happy to have them both on the same tour. If Bisou and your pup do not like each other (one never knows) Bisou will be carried in her backpack to avoid any issues.
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Which breeds of dogs are allowed to join your strolls?We welcome dogs of all sizes on our tours! However, for safety and in accordance with French legislation, certain breeds classified as dangerous are unfortunately not permitted. These include: Category 1: Pitbulls (American Staffordshire Terrier type not registered), Boerboels (Mastiff type), and unregistered Tosas. Category 2: Registered American Staffordshire Terriers, Rottweilers (both registered and unregistered), and registered Tosas. If your dog does not fall under these restricted categories, they are more than welcome to join—whether small, large, or in between. That said, we kindly ask that you let us know in advance if your dog has any specific behaviors we should be aware of (such as reactivity or nervousness), or if they’ve never experienced a busy city environment with people, traffic, and other dogs. This helps us plan the most comfortable and enjoyable experience for everyone on the tour—humans and pups alike!
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Should I bring a carrier or a muzzle during the tour?It depends on the tour and your dog’s size. If your tour involves any form of public transportation (like the metro or bus), French regulations require that dogs must either: Be in a closed carrier bag (this applies to small dogs such as Chihuahuas, Yorkshires, or similar-sized breeds), or Wear a muzzle if they are too large to fit in a small carrier. We highly recommend that you always bring a muzzle for your dog so that you can have it in case of emergency. If you have any questions, feel free to ask—we’re happy to help you prepare in advance! 🐶 info@strollsparis.com
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Are dogs allowed inside the monuments listed in your tours?Unfortunately, most monuments and museums in Paris do not allow dogs inside, so we make sure to share with you the most interesting information from the exterior of these landmarks. However, if you'd like to take a quick visit inside of a monument on your own and your dog is comfortable staying with someone else, your guide will be happy to wait for you outside with your pup. Your guide will let you know what are the most important things to see inside of the landmark and the story behind them for you not to miss a thing. 😉 If you let us know in advance we’ll do our best to adapt the experience to suit your interests and your dog’s comfort!
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How is the StrollsParis team qualified to lead tours with dogs?StrollsParis takes your pet’s safety and well-being seriously. According to French law, anyone working professionally with domestic animals must hold a specific certification known as the ACACED (Attestation de Connaissances pour les Animaux de Compagnie d’Espèces Domestiques). Pamela, the founder of StrollsParis and proud owner of our tour pup, Bisou, holds this official certification. She is currently the only guide on our team legally authorized to lead dog-friendly tours. This ensures that every dog-friendly experience is led by someone who not only adores animals but also has the legal knowledge and training to work responsibly with them. If you are booking a tour with your dog or with Bisou, please let us know in advance so we can ensure Pamela is available to guide you personally.
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What are your private strolls like?All our services are private and personalized. You will have an expert guide dedicated only to you and your group for the whole duration of the tour. This allows us to adapt to your wishes, interests and rhythm; a premium experience.
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Do you offer tours for groups of 7 or more people?Yes! We are happy to organize experiencies for larger groups . Even if they are not shown in our website you can request any of our tours by email info@strollsparis.com and we will be sending you a personalized tour proposal and a quote.
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Where do your private strolls start?1- Most of out strolls have a precise starting location that is shown in the tour description. 🤩Nevertheless you can add a "Guide pick-up service" for an extra fee at check out. With this service your guide will meet you at your hotel or any location within Paris and you will make your way to the starting point of the itinerary together. This service also adds another 30 min. time to the experience so that you can discover all the wonderful points of interests included in the itinerary without rushing. ⚠️ The transportation fee to get to the starting point of the tour is at the traveler's charge. The most typical options are usually taking the metro, bus, taxi or Uber. 2- Our tailored tours (Hire a guide) can start anywhere you prefer in Paris 🤩 Fill out our quick form here so that we can send you a tour suggestion according to your personal preferences.
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What happens if I am running late for my tour?We understand that last minute issues can arise, so we are happy to adapt. If you are running late please get in touch with your guide (or with our customer service number +33 6 50 37 31 46 ) as soon as possible. Your guide will wait for you at the agreed meeting point for 15 minutes. If we don't receive any information from your side he/she will keep waiting for an hour in a comfortable location (a café, shop) nearby and he/she will send you the new meeting place by email or sms. Once you arrive the stroll will be adapted to fit the time scheduled. Our services are not refundable with such short notice. Please check our Cancellation Policy for more information HERE
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When do I get my tour confirmation?When you book a stroll in our website we will confirm our availability and confirm your request manually. Next you will receive an automated email containing: - your Payment Receipt - your Service Voucher with all the information you will need for the tour (starting location, duration, etc...) Closer to the date of the tour you will receive another email with the name and contact information of your expert guide. If we do not have availability on the requested date & time we will propose an alternative as soon as possible. In the case our availability does not fit your plans we will proceed to provide a full refund.
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I wish to cancel my stroll, what should I do?Because our services are private, our guides block their time uniquely for you and will refuse any other requests for the same time and date. You can check our updated cancellation policy by clicking HERE. If according to our Cancellation Policy you're entitled to a full or partial refund please send us an email as soon as possible to: info@strollsparis.com. If you're no longer entitled to get a refund let us know as soon as possible via email so that we can try to find a solution for you not to miss your stroll.
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I want to change my reservationSure! Just sent us an email to info@strollsparis.com and we will try to figure out the best option for you, considering our Terms & Conditions and our Cancellation Policy.
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Do I need to tip my guide?Tipping is not required, as the cost of the tour covers the service provided. That said, if you feel your guide went above and beyond your expectations, any tip you choose to give will be warmly appreciated.
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Which tour would you suggest for me and my party?If you need some help to figure out which stroll to book, just fill out a quick form by clicking HERE. We will ask you some key information that will help us to propose the most adapted tour(s) for you and your group. 🖊 We will be responding as soon as possible via 📩 email (info@strollsparis.com) so make sure to check your spam folder. If you wish complete assistance to plan your trip, go to our Tailored Services section and Select Trip Planner. Book a date and time to speak with one of our Paris experts and get the most personalised assistance. 🤓
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This is our first time in Paris, which tours would you suggest?Wonderful! The first time is always more exciting! 🤩 Go to "Must-See Paris" option in the menu and you will find those strolls that include the highlights you can't miss. We recommend our - Paris by Bike - for families and for travellers that love to stay active. While our - Paris by foot & metro - is perfect for those that wish to explore the city in a more local way and learn how to use our public transport. We also suggest our - Old charming Paris - stroll for those that wish to explore the narrow charming streets that make the French capital so special and unique.
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We've been to Paris before and we're looking for something different, what do you suggest?We love curious travellers and we have created some tours for you too! Click on "Themed Strolls" option in the menu to find different neighborhood and themed strolls. If you cannot find what you're looking for, please click HERE to fill out our Tailored Stroll form.
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